Returns Policy
We offer a 30‑day free return policy. If you are not completely satisfied with your purchase, you may return the item(s) within 30 calendar days of delivery.
Return Conditions:
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Items must be returned in their original condition – unworn, unwashed, and with all tags and packaging intact.
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Customised/personalised products, gift cards, and clearance items (clearly marked) are non‑returnable.
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Return requests must be initiated by email within the 30‑day period.
Return Process:
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Contact us at mireweave@mireweave.shop with your order number and reason for return.
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You will receive a Return Merchandise Authorisation (RMA) number and return shipping instructions.
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Ship the item back using a trackable shipping method. We recommend retaining your shipping receipt.
Return Shipping Costs:
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Customers are responsible for return shipping costs, except when the item is defective or incorrect (we will cover those costs).
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Original shipping charges are non‑refundable, unless the return is due to our error.
Refunds:
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After we receive and inspect the returned item, we will notify you of approval or rejection.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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The refund amount equals the purchase price (excluding original shipping fees, unless applicable).
Damaged or Incorrect Items:
If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund, and we will cover return shipping.
Contact:
For any shipping or return questions, email mireweave@mireweave.shop.