Shipping & Returns Policy

Last Updated: August 18, 2026

Shipping Information

• Processing Time: Orders are processed within 2–3 business days after payment confirmation.

• Delivery Timeframe: We ship worldwide via standard carriers. Please allow 20–30 business days from the date of shipment for delivery. This is an estimate; actual delivery may vary due to customs clearance, carrier delays, or other circumstances beyond our control.

• Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. Allow up to 48 hours for tracking updates.

• Shipping Costs: Shipping fees are calculated at checkout. Any customs duties, import taxes, or brokerage fees are the sole responsibility of the customer.

• Incorrect Address: Please verify your shipping address at checkout. We are not responsible for lost or delayed packages due to an incorrect or incomplete address. If a package is returned to us due to address issues, we may charge additional shipping fees for reshipment.

• Lost or Stolen Packages: If tracking confirms delivery but you have not received your package, please check with neighbours or your local postal office. We are not liable for packages lost or stolen after delivery confirmation.

Returns Policy

We offer a 30‑day free return policy. If you are not completely satisfied with your purchase, you may return the item(s) within 30 calendar days of delivery.

Return Conditions:

• Items must be returned in their original condition – unworn, unwashed, and with all tags and packaging intact.

• Customised/personalised products, gift cards, and clearance items (clearly marked) are non‑returnable.

• Return requests must be initiated by email within the 30‑day period.

Return Process:

1. Contact us at mireweave@mireweave.shop with your order number and reason for return.

2. You will receive a Return Merchandise Authorisation (RMA) number and return shipping instructions.

3. Ship the item back using a trackable shipping method. We recommend retaining your shipping receipt.

Return Shipping Costs:

• Customers are responsible for return shipping costs, except when the item is defective or incorrect (we will cover those costs).

• Original shipping charges are non‑refundable, unless the return is due to our error.

Refunds:

• After we receive and inspect the returned item, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• The refund amount equals the purchase price (excluding original shipping fees, unless applicable).

Damaged or Incorrect Items: If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund, and we will cover return shipping.

Contact: For any shipping or return questions, email mireweave@mireweave.shop.